We’re saddened to listen to that you feel this fashion, and assure you that your gratification is vital to us. We’ll be adhering to up along with you soon to debate your worries.
We fully grasp your disappointment, and we guarantee you that we take matters for instance these extremely seriously. We’ll be in touch with you shortly to debate your considerations.
We regret to hear that your tile installation didn't fulfill your expectations. Your gratification is significant to us, and we’ll be pursuing up along with you shortly to debate a resolution.
Remember to assistance me to take care of this challenge right away, I have by now wasted a 12 months of my lifestyle on phone calls and visits And that i just want to shut this chapter!
He was proper, the stairs seem great!! They labored properly in to the night (until eventually right after 7 PM) to complete The task. They begun late and The task was pretty skillfully performed for an incredibly reasonable cost. The only real explanation I give them four stars is for getting late without having warning. In any other case, they exceeded expectations for the price position.
October 3, 2018 at eleven:fifty seven am This experience with Empire has been very little short of a nightmare ! our flooring was obtained December of 17 and set up in feb 18th. This is where the NIGHTMARE commences. Once the install They hooked the washer back up and didn’t tighten the hose up. Drinking water leaked for a day and a half ruining The brand new floor in entrance as well as the hallway. Took numerous phone calls and times for getting them back out to fix it! . Their boss advised me they weren’t suppose to re join the appliances. Then the ground inside the learn bedroom began to Pop and crack whenever you walked on it1 It acquired even worse after some time. Because the moist ground I censed that there could possibly be problems with EMPIRE1 So I wrote down and retained every day and time I talked to them and promised plenty of instances that they might be out in this article to repair the trouble Which we'd be looked after and the problem could well be settled!!! SO Numerous no demonstrates and no phone calls for months, Guarantees built that they would be out on these types of and these day and continue to nobody arrived or maybe termed!! My wife and I each cancelled and rescheduled appointments to be listed here and ,very well Not a soul CAME !!! The ground is popping and cracking throughout the household now! Its march 5th now .The supervisor stated that he realized what the condition was Which he experienced viewed it a thousand periods and that it would be looked after. He reported that he Individually was coming out to examine the floor! On march fifth three personnel arrived out ,but not the supervisor as promised! They walked in the hallway and Bed room and commenced shaking their heads no checking out each other. The lead male reported it wasn't good! They managed to find a modest piece of the underlayment used to setup the floor and looked straight at me and advised me which they don’t use this specific underlayment any longer! He stated that what they are using is thicker and quieter . I question why they utilised it on our floors and he said which they possibly experienced some more rolls during the warehouse and threw them around the truck!
I deal with customers often, and this is not a favourable customer working experience. I might need to know if there was an epic failure in servicing the customer and that's The rationale for my communication today.
All they might do was lay the destroyed carpet around the region to safeguard my pets from hurt. So the next morning I known as to check out whenever they have been coming. I was informed to get in touch with back in about 30 mins Because the installers weren't all assigned nonetheless. I called back an hr later and no-one could give me any facts in any way. Ultimately I acquired keep of someone that explained they known as me to state my carpet was not offered until Aug fourteen. Very first no person named me and if I hadnt identified as I might nevertheless be sitting down listed here waiting.
Since it has taken 3 weeks to deal with the rile cement is hard earning a mess to repair. Teo days ago they took up some tile, but are unable to place new down due to cement rendering it too high
I come to feel that the gross sales reps need to be skilled in detailing the products and solutions, etcetera. As I explained, I'd personally never have agreed to own Empire do my installation of carpet if this was the end result.
We guarantee you that we choose issues which include these very severely, and we sincerely apologize for that inconvenience. We’ll be in touch with you shortly to start out working over a resolution.
we consider issues like these extremely seriously and we might wish to adhere to up along with you. Please electronic mail your considerations and get in touch with facts to firstname.lastname@example.org for more help, thank you. Helpful?YesNo
Thank you for earning us conscious of this subject. We regret to listen to that there was confusion about your installation day, and we’re sorry to recognize that you had been inconvenienced by this matter. We’ve Positioned your buy, and we’ll be in touch along with you shortly.
October five, 2017 at nine:15 am Today (October fifth) Empire was alleged to set up carpet in our daughter’s bedrooms. We been given a phone contact today to at 730am to inform us the carpet isn’t in stock and they don't know when It will probably be in stock. We employed a painter to return in and end their rooms in fear we wouldn't make the deadline of today October fifth. You'll be able to’t explain to me that Empire didn’t know the carpet wasn’t in stock a few days back. We are quite let down that we empire today corporate office phone number invested the money for just a painter (he came the last two nights to complete) Which nobody educated us till the day of delivery the carpet wasn’t in.